Refund policy

99-Day Home Trial

We want you to cook with your new knife before you commit to it. Use it at home for up to 99 days from delivery. Keep all original packaging, including the plastic blade wrap.

If it is not the right fit, you can return it within the 99 days as long as it is lightly used, clean, dried immediately after each use, and in resellable condition.

Free Lifetime Warranty

Every knife is backed by our Free Lifetime Warranty covering craftsmanship and materials. The warranty entitles you to a one-time repair or replacement of the knife or sheath, free of charge, for defects in craftsmanship or breakage. Send us a photo or video of the issue at support@thecookingguild.com to start a claim. After a replacement has been sent, further repairs carry a repair fee; contact support for a quote.

The warranty does not cover user damage, including scratches, intentional breakage, water damage, or rust caused by lack of care. Sharpening is not covered; knives should be sharpened by the owner.

How to Start a Return

Email support@thecookingguild.com with your order number and we will send return instructions. A receipt or proof of purchase is required. Items sent back without first contacting us cannot be accepted.

Restocking Fee and Return Postage

For orders placed on or after April 15, 2025, a 20% restocking fee applies to all eligible returns. It covers quality control, restocking and processing, and is deducted from your refund.

Customers are responsible for return postage. Shipping costs are non-refundable, and the cost of the original shipping is deducted from any refund. For items over $75, we recommend a trackable service or shipping insurance, as we cannot guarantee we will receive your returned item. Any customs charges on a return are the responsibility of the sender.

Refunds

Once your return is received and inspected, we will email you to confirm receipt and let you know whether your refund has been approved. Approved refunds are credited to your original payment method. Processing times vary by bank; if you have not seen your refund after a few business days, check with your bank first, then contact us at support@thecookingguild.com.

Sale Items and Price Adjustments

From time to time we run sale pricing. Purchases made outside a sale period are not eligible for a refund of the price difference. Returning goods in order to repurchase at a sale price is not permitted, and accounts found doing so will be blocked from future purchases.

Exchanges

We replace items only if they arrive defective or damaged. To exchange for the same item, email support@thecookingguild.com.

Refused Deliveries

If you refuse delivery of your order, we will refund the cost of the item(s) once the returned package has been received and inspected. The original shipping fee is not refunded, as that cost has already been incurred.